Follow one job from start to finish.

Capture who needs help, where the work will happen, the problem, and any access or equipment details. Returning customers should not have to repeat everything from a previous visit.

Find an available technician with the right skills and enough time. Consider location, existing assignments, urgent work, and the customer's availability. Confirm the appointment and make changes visible to everyone involved.

The field team opens the job, reviews the notes, performs the service, records findings, and documents a recommended follow-up when needed. Work records should be legible to someone who was not at the property.

The result should support an accurate invoice and payment follow-up, not another round of retyping. An owner should be able to understand what was completed and what still needs attention. This is the scenario to verify in the current application build.

• Use one sample job number throughout every screen in the tour.
• Change the appointment mid-tour and verify all downstream screens reflect the new plan.
• Show what happens when a repair requires customer approval and a return visit.
• Identify every wireframe or concept as illustrative rather than presenting it as released UI.